Return and Refund Policy

Return and Refund Policy

Effective Date: 24/01/2026

Company Name: KeepGoin

Website: KeepGoin.ca

Contact Email: [email protected]

1. Overview

At KeepGoin, your satisfaction is our priority.

If you’re not completely happy with your purchase, we’ll do our best to make it right. This policy outlines how returns, exchanges, and refunds are handled for purchases made through our website.

2. Eligibility for Returns

To be eligible for a return:

Items must be returned within [e.g. 30 days] of delivery.

Items must be unused, unwashed, and in their original packaging with tags attached.

Proof of purchase (such as an order number or receipt) is required.

We cannot accept returns on:

Final sale or clearance items

Gift cards or digital items

Underwear, swimwear, or intimate apparel (for hygiene reasons)

3. How to Initiate a Return

To start a return:

Contact us at [email protected] with your order number and reason for return.

We will provide return instructions and a return shipping address.

Once your return is received and inspected, we will notify you of your refund status.

4. Refunds

Approved refunds will be processed to your original payment method within [e.g. 5–10 business days] after we receive your return.

Shipping costs are non-refundable, unless the return is due to an error on our part (e.g. defective or incorrect item).

If your refund is delayed, please check with your bank or credit card provider as processing times may vary.

5. Exchanges

We currently offer exchanges for different sizes or colors of the same item (subject to availability).

If the desired item is unavailable, we will issue a refund instead.

6. Damaged or Defective Items

If you receive a damaged, defective, or incorrect item, please contact us within [e.g. 7 days] of delivery.

We will cover the return shipping and send a replacement at no additional cost.

7. Return Shipping

Customers are responsible for return shipping costs unless the item was damaged, defective, or incorrect.

We recommend using a trackable shipping service to ensure your return is received.

KeepGoin is not responsible for items lost during return transit.

8. Contact Us

For any questions about returns or refunds, please contact us:

Email: [email protected]

City: Toronto, CA.